Operations Manager, Life New Business

Summary

We are seeking a dynamic and experienced leader to join our team as the Manager of Life New Business. The Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel. The Manager must be committed to establishing and sustaining a strong, professional, and focused team engaged in productive collaboration with the Team’s designated distribution partners.

Essential Duties and Responsibilities

• Lead, mentor and manage Case Managers and transfer representatives, across multiple sites, ensuring efficient processing of Life New Business. Manage the processing team to provide our distribution partners the most efficient, productive, and satisfying life insurance application experience possible
• Implement individual and team goals that align with broader departmental and organizational objectives
• Foster a culture of excellence and high performance by providing advanced coaching and development opportunities to team members
• Provide regular feedback and coaching to team members, supporting their professional development
• Oversee and optimize production activities for multiple production sites, maintaining superior service standards
• Uphold rigorous productivity and quality standards through comprehensive audits and reviews
• Maintain a deep and comprehensive knowledge of our products, services, systems, and business processes to ensure top-tier operational efficiency
• Address high-priority customer and agent inquiries with urgency and efficiency, ensuring their needs are met and exceeded
• Responsible for collaboration across distribution and enterprise-wide teams
• This position is presently onsite / hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).

Job Requirements

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes : a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA / SIPC, is a Broker / Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

LI-MG