Community Manager

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and drives innovation and results for our clients and communities across the US. We emphasize collaboration, growth, and a culture of leadership and excellence. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and is a member of IREM as an Accredited Management Organization (AMO).

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset Living\'s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Personnel Management

Regular / daily onsite attendance is required

Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff

Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Complete weekly / daily office and maintenance staff schedules and assignments

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with company policies and procedures

Financial Management

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments

Develop yearly operating budgets / forecasts

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis

Monitor the timely receipt, reconciliation, and coding of all vendor invoices

Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

Develop yearly marketing plan and utilize marketing strategies & systems

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter)

Effectively show, lease, and move in prospective residents

Administrative & Maintenance Management

Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis

Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular property inspections and tours)

Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids, pricing from vendors, contractors, etc.)

Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., walk units to ensure make-ready and work orders are completed)

Education / Experience

High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and / or training; or equivalent combination of education and experience

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Ability to understand and perform all on-site software functions; basic computer skills required

Must have basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

Regularly required to communicate with others to exchange information; may involve repetitive motions of wrists, hands, and fingers; able to work overtime, weekends, and night hours (emergencies)

Frequently required to remain standing or seated for prolonged periods and to move about to accomplish tasks

Occasionally required to ascend / descend ladders, stairs, scaffolding, and other structures; may work in various environments including tight or confined spaces; able to lift and move objects up to 25 lbs; operate machinery or power tools; operate vehicles

Be exposed to various weather conditions and environments as needed

License / Equipment

Must have reliable transportation due to the emergency on-call requirement

Salary Range : $75,000

per year to

$80,000

per year

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. Additional duties or responsibilities may be required by the supervisor.

Seniorirty level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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