Customer Service / Account Manager | San Leandro, CA

Job Description

Job Description

Position Title : Customer Service / Account Manager

Location : Onsite – San Leandro, CA

Compensation : $80K–$95K

Employment Type : Direct Hire

Start Date : ASAP

Highlights :

MUST HAVE Trade Show experience – including booth logistics, setup, and lead follow-up

Account Management experience REQUIRED – primary contact for clients; order processing, issue resolution

Bachelor’s degree REQUIRED; MBA strongly preferred

Must come from a manufacturing environment and understand FDA compliance

Comfortable with international travel – at least once per year (e.g., Europe trade shows)

Strong Excel skills REQUIRED; NetSuite experience a plus

Must have experience reviewing and explaining contracts

Demonstrated longevity in prior roles required

Position Summary :

We are seeking a Customer Service / Account Manager to support and grow international markets outside of the U.S. This role blends hands-on customer service, strategic sales, and marketing responsibilities with international distributor relationship management. The ideal candidate has 3–5 years of experience managing both projects and staff, a strong understanding of manufacturing operations, and a proven track record in contract negotiation with direct distributors and OEMs. Experience in a regulated manufacturing environment is required, and candidates must understand FDA compliance and international regulatory frameworks. The ability to understand and explain contract terms is essential for success in this role.

Key Responsibilities :

Sales, Marketing, and Customer Support

Act as the primary point of contact for customers — handling order processing, complaints, and issue resolution

Maintain and support global pricing and customer payment processes

Support marketing efforts to drive brand awareness and lead generation

Coordinate with internal teams and distributors to analyze sales trends and adjust strategy accordingly

Assist with the development of sales and marketing tools and reports

Distributor and Channel Management

Develop and execute strategies to expand the distributor network in international markets

Identify and onboard new distributors; provide training and ongoing support

Manage and optimize sales channels — both direct and indirect

Participate in two major trade shows annually (U.S. & Europe) to build client relationships and generate leads

Review, understand, and clearly communicate distributor contracts, terms, and obligations

Work cross-functionally to ensure FDA compliance and product registration in international markets

Ideal Candidate Profile :

Comes from a manufacturing background, preferably in a regulated industry

Understands and can speak to FDA compliance and global regulatory processes

Strong interpersonal and communication skills; able to interface confidently with customers and executives

Independent, self-starter with a solution-oriented mindset

Analytical thinker with a solid grasp of strategic sales planning

Comfortable explaining pricing models, contract terms, and legal nuances to both clients and internal teams

Culturally aware and adaptable in a global business environment

Comfortable working closely with the CEO and senior leadership

Pay Details : $80.00 to $95.00 per year

Search managed by : Brandie Bowen

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance