Coordinator, Individualized Care

Cardinal Health Sonexus Access and Patient Support

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

Responsibilities

Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution. Create and complete accurate referrals and applications and keep updated on policy or procedural changes. Manage workload of inbound faxes (if applicable). Investigate and resolve patient / physician inquiries and concerns in a timely manner. Have the ability to lead the team by assisting with answering questions from teammates and delegating tasks and ensuring that the tasks are complete. Enter detailed information into company proprietary software while conversing via telephone. Place outbound phone calls for patient follow ups, confirmations or to obtain missing information. Mail out appropriate documents to physician offices. Interact with the patient referral sources to process new applicants. Follow up with other internal team members regarding next steps. Communicate with external constituents including physician offices and pharmacies. Ability to identify, document and submit Adverse Events during customer contact or via received documentation.

Qualifications

Minimum high school diploma or GED preferred. Basic computer knowledge, Microsoft systems. Strong communication / customer service skills. Ability to be an independent worker and self-directed. Ability to sit for long periods of time in a cubicle setting. Demonstrate superior customer support talents. Ability to prioritize multiple, concurrent assignments and work with a sense of urgency. Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred. Ability to work any schedule between 8am-5pm CST M-F.

What is Expected of You and Others at This Level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments. In-depth knowledge in technical or specialty area. Applies advanced skills to resolve complex problems independently. May modify process to resolve situations. Works independently within established procedures; may receive general guidance on new assignments. May provide general guidance or technical assistance to less experienced team members.

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8 : 00am-5 : 00pm CST. This position has the possibility of both voluntary and mandatory overtime. Overtime hours may vary based on business needs.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following : Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment.

Anticipated Hourly Range

$17.90 per hour - $25.80 per hour

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs