up to 150KField Service Manager_Metal Stamping equipment_11040 (Cincinnati)

We are seeking a highly motivated and organized Field Manager for Japanese manufacturing client to oversee and coordinate field operations, electric machine installatio n across multiple sites.

Salary : 80-150K

Primarily remote work : Work is performed predominantly remotely. Travel to client sites is required from home, and attendance at the main office is approximately once a month.

Benefit : Health, Dental, and vision insurance. 401K, PTO

Relocation support available

Responsibilities

Administrative / Management

Manage field service engineers and determine service or installation schedules.

Educate and direct team members as a technical lead.

Plan projects and manage quality, cost, and progress, including management of outside contractors and rigging companies during machine installations.

Work closely with team members and employees of related departments to ensure smooth communication.

Create materials for procuring the equipment and parts required for the service and notify the person in charge.

Service (Hands-on)

Install new machines (Stamping Presses and Feeding Equipment) at client site.

Inspecting and troubleshooting equipment failures, specifically regarding electrical controls, PLCs, motors, and drives, as well as mechanical systems.

Read and interpret electrical schematics, blueprints, and technical manuals to perform complex repairs.

Providing technical training on new equipment installations to the client employees.

Conducting routine equipment servicing out in the field.

Meeting with the customer to determine the nature of the service or repair.

Create reports for all service work and report to the EVP.

Take orders of service parts from clients and inform Customer Service to process orders.

Manage the workflow as per the given schedule.

Assist shipping and receiving as needed.

Other Tasks

Conduct research of the needs of clients.

Answers to the technical questions from the clients.

Create information documents to support sales when no service tasks available.

Assist with planning and attend various local and National tradeshows.

Qualifications

High School degree or a technical diploma in a relevant field (Engineering / Electronics preferred).

5+ years of field service experience in the Metal Stamping / Forming industry.

Strong Electrical background is required; ability to read electrical schematics and troubleshoot PLCs (Omron, Mitsubishi, Allen-Bradley), motors, and drives.

Hands-on experience with Coil Feeding Systems (Feeders) is highly preferred.

Experience managing outside contractors, rigging companies, or installation projects.

Must be fluent in English. (Japanese language skill is a plus, but not required).

Computer literacy, including word processing, spreadsheet software, and database applications.

Able to go on overnight and international business trips (up to 75% travel / Road Warrior status).

Valid Drivers License and a good driving record.

Able to lift 30-40lb.