Customer Success Manager II, SMB Dedicated

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best : building the businesses they love.

Bready

• to make a change

As a Customer Success Manager Toasts way of saying an Account Manager you serve as the customers main point of contact trusted advisor and drive a wide variety of customer driven initiatives. You are a strong relationship builder understand a customers goals and priorities and translate them into strategic recommendations that will drive a high level of product adoption satisfaction referrals and customer retention.

The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey.

This is not your average CSM or Account Management team; in joining this team you will be part of building a scaled Customer Success model. Composed of multiple teams the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible adaptable and motivated by change.

About this roll

Do you have the right ingredients

Must be located in Tampa FL or Central FL.

Special Sauce

Our Spread

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required

#LI-DNI

The starting pay rate for this role is below. Please note there is not a range for this role the number listed below is the rate.

Pay Rate

$82000 $82000 USD

Diversity Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out : today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1