Restoration Operations Manager (Mitigation)

Replies within 24 hours

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Job Title

Restoration Operations Manager (Multi-Site) Salem MA HQ Covers Salem MA & Manchester NH

About SERVPRO Team JRF

SERVPRO Team JRF helps homes and businesses recover from water fire mold storm and specialty cleaning events across Massachusetts and New Hampshire. Were growth-minded quality-driven and people-focusedbacked by the industrys most recognized brand.

Why Youll Love This Role

• Impact at scale : Lead day-to-day field operations for multiple franchises (Salem MA & Manchester NH).
• Build winning teams : Hire train and grow technicians into crew leads and beyond.
• Strong support : Company-paid medical / vision / dental 401(k) match profit sharing company vehicle professional developmentand performance bonuses.
• Career runway : IICRC training support leadership mentoring and the tools to do your best work.

Compensation & Schedule

• Pay : $108000 -$130000
• Status : Full-time exempt
• Schedule : Primarily MondayFriday with rotational on-call responsibility
• Location : On-site in Salem MA ; regular field time across Salem MA and Manchester NH

What Youll Do (Key Responsibilities)

Customer Excellence

• Ensure top-tier customer satisfaction professional crew interactions and high-quality job outcomes.
• Uphold professional appearance standards (uniforms grooming) across all field teams.

Capacity & Staffing

• Partner with the GM to forecast workload and crew capacity.
• Own recruiting : post ads interview hire and onboard production staff.
• Keep teams storm-ready including plans for dispatching temp labor oversight and emergency response.

Training Safety & Field Leadership

• Deliver a structured training path for every tech (LMS DryBook driver safety ride-alongs on-the-job coaching).
• Schedule IICRC certifications (WRT / ASD; Master tracks a plus) and track completions.
• Conduct biweekly 1 : 1s for performance career development and skill progression.
• Target the right bench : develop and maintain required numbers of Crew Chiefs / Leads.
• Spend 30-50% of time in the fieldaudit quality coach live reinforce safety and SOPs.
• Handle HR basics for production staff (reviews time-off approvals documentation).

Daily Coordination

• Build efficient daily schedules with the Office Manager and Project Managers.
• Communicate real-time crew changes and resource needs to office staff.
• Ensure vehicles equipment and supplies are maintained compliant and deployment-ready.

Must-Have Qualifications

• Restoration industry experience (3 years) REQUIRED
• Management / leadership experience (5 years) with proven team building
• IICRC WRT and ASD (or ability to obtain quickly); Master designation is a plus
• Demonstrated success increasing revenue utilization and job profitability
• Strong process mindset KPI discipline and hands-on field leadership
• Proficiency with job management systems (e.g. DryBook ) LMS platforms Xactimate and Microsoft Office
• Valid drivers license with insurable driving record; ability to drive company vehicles

Physical & Work Environment

• Lift 50 lbs regularly (occasionally up to 100 lbs with assistance)
• Work on ladders at ceiling heights and in tight spaces (crawl spaces attics)
• Repetitive push / pull / lift / carry; work around common cleaning agents
• Work in PPE and follow safety protocols

Benefits (SERVPRO Team JRF)

• Great salary performance bonus
• 100% company-paid Health / Vision / Dental
• 401(k) match profit sharing
• Company vehicle
• Paid time off & holidays
• Professional development & certification support
• Growth path within a high-performing team
• and more

How We Measure Success (KPMs)

• Customer satisfaction / reviews KPMs and cycle time
• Staff retention certifications completed and bench strength (Crew Chiefs / Leads)
• Safety / vehicle incidents and compliance
• Job profitability labor and consumable utilization
• Readiness for surge / storm events

Equal Opportunity

Each SERVPRO Franchise is independently owned and operated. We are an Equal Opportunity Employer.

Compensation : $108000.00 - $130000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO

you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO

career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 108000 - 130000