Service Advisor

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job Title : Service Advisor – Tire & Auto Shop

Location : Hayward, CA

Job Type : Full-Time

Pay : DOE (Hourly) + Commission & Bonus Potential

Do you eat nails for breakfast? Can you sell ice to an Inuit or sell sand to a Bedouin? Are you a natural people person with the drive to close deals and a passion for providing outstanding customer service?

We are seeking a high-energy, customer-focused Service Advisor to join our team. The ideal candidate thrives in a fast-paced environment, excels at sales and relationship-building, and delivers an exceptional customer experience at every touchpoint.

If you have a passion for helping people, a proven ability to sell with integrity, and a positive, energetic personality — we want to meet you!

Job Summary :

The Service Advisor serves as the primary liaison between customers and the service department. They are responsible for providing exceptional customer service, accurately documenting customer concerns, recommending appropriate services, and ensuring efficient workflow between the customer and technicians. This is a key role in delivering a professional and trustworthy customer experience in a tire and automotive service environment.

What You’ll Do :

• Greet customers in a friendly, professional manner and listen to their vehicle concerns.
• Document inspections and prepare accurate service estimates
• Educate customers and explain recommended repairs and service in simple terms
• Promote tire sales, service packages, and special offers
• Communicate effectively with technicians to ensure timely and accurate service
• Obtain customer authorization for additional repairs or changes in service scope where appropriate
• Keep customers updated and notify them when vehicles are ready
• Coordinate vehicle pickups / drop-offs and transportation as needed
• Handle payments, invoices, warranties, and related service documentation
• Maintain clean and organized service desk and waiting areas
• Resolve customer concerns or escalate as necessary to maintain satisfaction

What We’re Looking For :

• Core Skills & Competencies
• MUST HAVE PROVEN Sales Skills – Ability to upsell and cross-sell based on customer needs.
• Customer Service Excellence – Strong listening skills, empathy, and professionalism
• Communication Skills – Clear, persuasive verbal and written communication.
• Negotiation & Closing Skills – Turning inquiries into completed sales without being pushy.
• Time Management – Ability to handle multiple customers, quotes, and service follow-ups efficiently.
• Attention to Detail – Accurate service tickets, invoices, and warranty processing.
• Problem-Solving – Ability to find solutions for customer concerns or objections.
• CRM & POS System Proficiency – Comfort using shop management software, scheduling tools, and MS Office

Preferred Qualifications

Bilingual (English / Spanish) — strong plus.

Automotive knowledge or dealership / service center experience is a clear advantage

Personal Attributes

• High, positive energy - be excited to be here to help customers.
• Professional appearance and positive attitude

I ntegrity & Honesty – Transparent about service needs and costs. Ability to upsell services and products ethically

• Resilience – Handles customer objections and occasional conflict calmly.
• Automotive experience is preferred.
• Bilingual (English / Spanish) is a big plus!
• Team-Oriented – Works closely with technicians and other advisors to meet goals
• Product Knowledge – Good knowledge of tires, automotive systems and maintenance is a plus not a must
• Technical Understanding – Basic grasp of automotive systems to confidently explain service recommendations.
• High school diploma or GED required; post-secondary education in automotive or business (preferred)
• Min 1–3 years of customer service or service advisor experience (tire / auto industry preferred)

Work Environment & Schedule :

• Fast-paced tire and auto repair shop
• Indoor front-desk environment with frequent trips into the shop or parking lot
• May involve weekends and extended hours depending on store schedule

What We Offer

• HIGH EARNING POTENTIAL : Competitive hourly pay + commission and performance bonuses
• Paid time off
• Health, dental, and vision insurance
• Employee discounts on tires and services
• Career growth path to Service Manager or Store Manager
• ASE certification training available