Customer Success Manager

A company is looking for a Customer Success Manager in Australia. Key Responsibilities Act as a strategic partner for customers, addressing specific pain points and use cases Identify opportunities for customer success and provide tailored solutions Conduct Quarterly Business Reviews (QBRs) to identify trends and opportunities for increasing customer value Required Qualifications Experience in managing complex release processes and optimizing development workflows Consultative approach to advising customers on achieving their goals Strong sense of accountability in customer follow-up High emotional intelligence to understand customer sentiment Experience in driving customer adoption and success through proactive communication