Sr. Program Manager, Technical - Billing

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Sr Program Manager, Technical contributes to T-Mobile success by delivering and implementing large or complex technical programs, processes and projects to improve profitability, reduce costs, streamline operations, or enhance service to the business or customers. This position provides senior level of support to the business group by describing the business' current state, defining the business' ideal future state, recommending initiatives to achieve this ideal future state, monitoring the progress of related initiatives and evaluating how successful these initiatives are at achieving their expected goals within the program. The Sr Program Manager, Technical collaborates and coordinates effectively with departmental and cross-functional teams (including product, engineering and network development teams) to solve problems and implement new solutions. This position manages the end to end development and implementation process of products, systems and / or services.

Job Responsibilities :

• Develops program roadmaps, initiative project plans and schedules, and provides budget oversight for the business group on the program(s). Monitors actual program progress compared to baseline, and reports progress against KPIs. Documents, obtains approvals, and tracks all changes in program and project tools / systems. Produces detailed reports and communicates program status to respective stakeholders, program sponsor and executives. Hosts management and program team meetings, as required, keeping the program team informed and progressing including program reviews with stakeholders as necessary to perform ongoing assessments on the progress of program(s).
• Facilitates the creation of the program charter (mission statement, KPIs, key partners / stakeholder teams, program roadmap / key initiatives). Ensures availability and distribution to all program team members and leadership. Adjusts program charter, as needed.
• Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards. Manages contracts and vendors. Acts as a liaison between management and vendor / partners on contract development, execution and vendor management.
• Creates and manages program teams supplying statistical and status reporting on completed programs to stakeholders (internal and external). Works with other program managers, project managers, and management to identify and address interdependencies and resource constraints with other programs or projects along with risks and issues to the program. Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion. Develops program solutions to minimize the impact of risks and issues and ensure alignment to time, cost and scope.
• Delegates program responsibilities and tasks, and interfaces, directs, motivates and manages program work and resources. Questions ambiguous responsibilities and manages conflicts to an early resolution or escalation of any unresolved issues. Plays a support role with development and technical solutions ensuring all groups’ responsibilities are included.
• Brings changes and suggestions from each program and sub-program to help improve and develop best practices. Manages change within the programs and evaluates risks and assesses potential impacts on program delivery.

Education and Work Experience :

Knowledge, Skills and Abilities :

Licenses and Certifications :

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $98,200 - $177,200

Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.