Client Support Representative, Tier- 3 (6AM-2PM)

Client Support Representative Tier-3 (Tuesday - Saturday 2 : 00 pm - 10 : 00 pm) - Remote

Founded in June 1996 VS Media is an industry leader specializing in highly interactive high-traffic live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day we provide a platform for adultstodiscover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent delivering powerful technology to enhance our clients online presence. From streaming live video to billing solutions to gamification development we leverage the latest technology to provide the best digital experience possible.

About the Job

We need an intelligent hard-working organized individual to join our client support team.

As we are an internet-focused tech company please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.

This is a fully remote position for applicants ONLY in AZ CA CO IN NY OK TN AND TX.

General

As a Tier-3 Client Support Representative you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty through the provision of authentic tier-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients addressing their enquiries and resolving issues Client Support Representatives must be exceptional in their care attention and attitude towards all those whom they serve aspiring to add value to the Companys products and to maximize the potential for continued client engagement. The role requires proven client support expertise outstanding communication and interpersonal skills and excellent critical thinking and problem-solving abilities.

Responsibilities

• Serving as the primary point of contact for our clients via various channels such as phone email and chat responding promptly and professionally to client enquiries providing accurate information and resolving issues in a timely manner.
• Providing white-glove support to our most prestigious clients resolving payment enquiries and support providing advanced product troubleshooting responding to internal support requests and handling severe compliance- and policy-related support items along with other support items as needed based on the expected tier-3 knowledge base and skill level.
• Assisting in the optimal delivery of tier-2 support services as needed. These include providing advanced sign-up support account management support product troubleshooting functionality and feature support handling general compliance- and policy-related support items and general support workload items along with other support items as needed based on the expected tier-2 knowledge base and skill level.
• Assisting in the optimal delivery of tier-1 support services as needed. These include providing general account support basic product functionality and feature support basic account sign-up assistance and basic codes of conduct compliance along with other support items as needed based on the expected tier-1 knowledge base and skill level.
• Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
• Facilitating the execution of our compliance obligations.

Minimum Qualifications and Requirements :

VS Media provides a variety of health and wellbeing benefit programs including :

Principals ONLY!

CCPA Notice at Collection for California Employees and Applicants

Effective Date : January 1 2023

Drafted and Updated : October 27 2022

VS MEDIA INC. collects and uses Personal Information for human resources employment benefits administration health and safety and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information :

The Company collects Personal Information to use or disclose as appropriate to :

onboarding processes;

other human resources purposes.

To view our applicant / employee privacy notice visit you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability please contact or at 1-.

Required Experience :

Junior IC

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Department / Functional Area : Client Support

Experience : years

Vacancy : 1