Health Unit Coordinator (HUC) - Resource Team
Health FirstMelbourne, FL, USA- serp_jobs.job_card.full_time
JOB DESCRIPTION Job Requirements
POSITION SUMMARY
The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects
of customer / patient care, and eventual transition out of in-patient care. The Health Unit Coordinator
performs procedures related to customer / patient admission, transfer, discharge, and communication
with customer / patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and
order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful
communication, with customers / patients, families, and clinical staff teams.
PRIMARY ACCOUNTABILITES
1. Provides services to customers / patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
2. Serves as a resource to customers / patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
3. Coordinates and schedules customer / patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer / patient demographic information, and medical charts.
4. Processes licensed practitioners orders in a timely manner ensuring high quality care is given to each customer / patient, and ensures accurate order management, communicating vital information to applicable clinical staff.
5. Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, and ensuring a clean work environment.
6. Contributes to positive customer / patient experience as provided by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments by customers / patients as well as consistent performance of purposeful hourly rounding and bedside shift reports.
7. Acts as unit SuperUser with applicable computer software applications, and downtime procedures and maintaining current forms.
8. May have limited access to medication storage as needed to perform requested functions.
Work Experience
MINIMUM QUALIFICATIONS
- Education : High School Diploma or equivalent.
- Work Experience : None
- Licensure : None
- Certification : American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained.
- Skills / Knowledge / Abilities :
o Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
o Knowledge of computer hardware and software.
o Ability to proficiently speak and understand the written and verbal instructions of the English language.
o Skills in critical thinking, and problem solving.
o Ability to work in a stressful environment with customers / patients and families at various ages and levels of understanding and respond to appropriate life threatening situations.
o Ability to multi-task, handling multiple priorities at once.
PREFFERED QUALIFICATIONS
PHYSICAL REQUIREMENTS
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Per Diem
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Resource Coordinator • Melbourne, FL, USA