Operations Manager / Project Manager II

Operations Manager / Project Manager II

Location : Remote work authorized, with occasional travel to customer facilities / company meetings as required.

Employment Type : Full-Time

The Operations Manager / Project Manager II is a key leadership role responsible for overseeing IT service desk operations, driving project execution, and ensuring customer satisfaction. This individual must be customer-focused, responsive, reliable, and detail-oriented, with strong managerial, communication, and problem-solving skills. They will serve as the primary point of accountability for service delivery, team performance, and project outcomes, ensuring alignment with organizational goals.

Responsibilities

• Service Desk Leadership & Oversight

Supervise day-to-day IT service desk operations, ensuring timely response and resolution of incidents and service requests.

Plan, manage, and execute IT and business operations projects, ensuring delivery within scope, schedule, and budget.

Act as the primary point of contact for escalated issues and service-related concerns.

Identify areas for operational improvements and implement best practices in IT service management.

Required Qualifications

Preferred Skills

About Vamonos IT

Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our Mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success and include an inward focus on our team and interactions with each other.

From our customer-facing teams to internal operations, we want to conduct business in a way all employees can proudly and confidently represent Vamonos IT.

Our benefits include :

Veterans are encouraged to apply

Vamonos IT, LLC does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.