Customer Experience Onboarding Specialist

Summary :

As a Customer Experience - Onboarding specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.

Essential Job Functions

• Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
• Receive incoming and outbound calls to customers.
• Comply with regulatory and Company policies at all times.
• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call objectives.
• Handle each call promptly and accurately, updating records accordingly.
• Input customer-related data accurately and efficiently.
• Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
• Explain the terms of the lease as appropriate.
• Complete any administrative tasks as required for the efficient running of the department.
• Follow strict company policies and procedures at all times, ensuring that all requirements are met.
• Additional duties are required as needed.

Competencies

Core Competencies

Education / Experience

Physical Demands

EEO Statement