VP, Operations Enablement

VP, Operations Enablement

The VP, Operations Enablement will lead the transformation of the Operations organization across Wolters Kluwer Health. Acting as the chief of staff and strategic right hand to the SVP, Operations, this role will drive alignment, execution, and performance across all operational pillars. The leader will oversee the operational transformation agenda, coordinate strategic initiatives, and ensure the organization delivers measurable value and efficiency. The successful candidate will be a visionary leader capable of merging strategic planning with tactical execution, leveraging technology (especially AI and automation) and championing organizational change to deliver superior business outcomes.

Key Responsibilities :

• Drive alignment with cross-functional stakeholders in Finance, IT, and Global Business Systems.
• Establish clear OKRs, track progress, and ensure accountability for performance and outcomes.
• Provide strategic oversight across key programs, including Customer Service Transformation, Content Operations Modernization, and Print & Fulfillment Optimization.
• Develop and execute comprehensive change management strategies to ensure high adoption of new processes and systems.
• Act as the Product owner for all core back-end business systems (e.g. ERP, CRM modules, workflow tools), ensuring their design and evolution align perfectly with operational needs and business goals.
• Serve as the executive Product Owner for critical Content Management Systems and related platforms, defining the roadmap to optimize content lifecycle management and operational use.
• Establish and lead the strategy for identifying, developing, and deploying AI and robotic process automation (RPA) solutions within operations to drive significant efficiency gains and cost reduction.
• Lead the Data & Analytics function for Operations, translating complex data into actionable business insights that inform strategic decisions and process improvements.
• Standardize and optimize the operational vendor management lifecycle, including partnering with procurement and implementing rigorous performance monitoring to ensure maximum value and service delivery.

Qualifications :