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Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations
Analyst, User Experience Journey, Journey & People Transformation, Technology & OperationsDBS Bank • Two Harbour Square, Hong Kong
Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations

Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations

DBS Bank • Two Harbour Square, Hong Kong
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  • serp_jobs.job_card.full_time
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Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations-(WD78235)

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Assist in the design of strategic plan to support the Bank’s Transformation strategies in improving experience of employees
  • Drive employee journeys within and cross-functions to improve experience of all stakeholders
  • Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Identify potential improvements within the Bank and design / implement End-to-End solution via either process review, digitization and automation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects / initiatives contributing to DBS business priorities and strategic objectives
  • Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

  • Bachelor or Master degree
  • Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
  • Above 3 years working experiences, preferably in areas of employee / customer experience improvement, process improvement or project management
  • Good strategic mindset and design sense
  • Good communication skills in both written and spoken English
  • Experience in banking or financial industry is an advantage
  • Fast learning and multi-task capability to take on projects in different areas
  • Able to manage stakeholders from different levels across functions
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
  • Innovative and willing to accept new ideas and changes

    • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    We regret only shortlisted candidates will be notified.

  • en

    • Primary Location

    : Hong Kong-Two Harbour Square

    Job

    : User Experience

    Schedule

    : Regular

    Employee Status

    : Full-time : Job Posting

    : Oct 10, 2025, 12 : 00 : 00 AM

    serp_jobs.job_alerts.create_a_job

    Journey • Two Harbour Square, Hong Kong

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