Substitute Technology Support Technician

Representative Duties :

About the Position :

Job Description

San Bernardino Community College District accepts applications for part-time, hourly substitute positions for our two college campuses (San Bernardino Valley College and Crafton Hills College) on a continuous basis. However, this does not imply the department is actively recruiting for this position. If there is an interest and / or need within the specific department, applicants who meet the minimum requirements will be contacted by respective department managers. Applications submitted will remain active for up to one (1) year.

This posting is to establish a pool of qualified applicants positions as Substitute Technology Support Technician.

SUMMARY DESCRIPTION

Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas.

Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

REPRESENTATIVE DUTIES

The following duties are typical for this classification.

• Assists faculty, staff, and students with the general use of a variety of computers and other technical equipment; demonstrates procedures and functionality; assists faculty, staff and students in the creation and triage of helpdesk trouble tickets.
• Assists students in accessing email, learning management system accounts, student information system.
• Troubleshoots, repairs, and maintains computers and other peripheral devices.
• Performs routine maintenance on computer hardware and copiers.
• Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.
• Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.
• Performs software maintenance on computers.
• Learns the operation of software in order to inform and assist students and staff.
• Maintains inventory of computer related equipment and software; notifies appropriate staff when ordering is necessary.
• Performs other duties related to the primary job duties.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and / or be learned within a short period of time in order to successfully perform the assigned duties.

CORE COMPETENCIES :

Mathematical Facility

Critical Thinking

Attention to Detail

Analyzing and Interpreting Data

Professional Integrity and Ethics

Legal and Regulatory Navigation

Using Technology

Adaptability

Innovation

Listening

Professional and Technical Expertise

Self-Management

Valuing Diversity

Qualifications

Education and Experience Guidelines  - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Education / Training :

Equivalent to the completion of the high school supplemented by twelve (12) units of college level course work in computer science or a related field.

Experience :

Two (2) years of experience in the operation and repair of computer equipment and other office equipment.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment :

Work is performed primarily in a standard office setting.

Physical :

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and / or pull light to moderate amounts of weight up to 35 pounds; may lift, carry, push, and / or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision :

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing :

Hear in the normal audio range with or without correction.

Employment Requirements

The person selected for hire will be required to complete the following pre-employment requirements :

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District’s .