IT Help Desk Technician

A company is looking for an IT Help Desk Technician (Monday-Friday). Key Responsibilities Respond to IT support requests via phone, email, and ticketing system during business hours Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and software Manage user accounts and access permissions using Active Directory or similar tools Required Qualifications 3+ years of experience in IT help desk or support roles Familiarity with Windows and macOS environments Experience with Active Directory and ticketing systems Ability to work Monday-Friday during business hours Basic networking knowledge