Back Office Support|Cornelius, NC ( On - Site )

Job Summary We’re growing our in-office Back Office Customer Service team in Cornelius, NC, and looking for professionals who bring empathy, precision, and patience to every interaction. In this role, you’ll be the trusted point of contact for patients using CPAP (Continuous Positive Airway Pressure) therapy — guiding them through orders, answering insurance and product questions, and ensuring their sleep therapy journey is smooth and supported. This isn’t your typical call center job. You’ll join a mission-driven team focused on helping people improve their health and quality of life through world-class service. What You’ll Do Handle inbound calls from patients and caregivers, providing friendly, informed support Place and manage orders for CPAP equipment and supplies Explain product details, insurance coverage, and prescription requirements with clarity and care Troubleshoot issues related to deliveries or device performance Accurately document all interactions and maintain patient privacy in full compliance with HIPAA Uphold professionalism and empathy in every call — we measure success by satisfaction, not just speed Meet or exceed goals in call quality, efficiency, and customer experience What You Bring 1+ year of experience in a high-volume call center or customer service role Typing speed of 50+ WPM and solid computer proficiency (Microsoft Office Suite) Strong communication and listening skills with a professional, upbeat, and empathetic tone Excellent organization, attention to detail, and multitasking ability. Why You’ll Love It Here Competitive pay : $20–$23 / hr depending on experience In-office role in Cornelius, NC — join a collaborative, supportive local team Paid training with opportunities to grow into senior support or team lead roles Health, dental, vision, 401(k) and PTO benefits after your probationary period Work with purpose — every call you take improves someone’s health and sleep Employment Type : Full Time Years Experience : 1 - 3 years Salary : $20 - $23 Hourly Bonus / Commission : Yes