Applications Support Manager

Logo : Posting Number :

STA00934PO25

Job Family :

Information Technology

Job Function :

Information Systems Support

USC Market Title :

Information Systems Support Manager

Link to USC Market Title :

https : / / uscjobs.sc.edu / titles / 133253

Job Level : M2 - Managerial

Business Title (Internal Title) :

Applications Support Manager

Campus : Columbia

Work County : Richland

College / Division :

Division of Information Technology

Department :

IT Enterprise Applications

State Pay Band :

Approved Starting Salary :

$79,302

Advertised Salary Range :

$79,302- Salary is commensurate with experience

Location of Vacancy :

Columbia, SC (on-site)

Part / Full Time : Full Time

Hours per Week : 37.5

Work Schedule :

• Standard working schedule : Monday – Friday 8 : 30am – 5 : 00pm, with 1 hour for lunch.
• Must be willing to work a flexible schedule to meet the needs of the Division of IT.

Basis : 12 months

Job Search Category :

Information Technology

About University of South Carolina :

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement :

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Advertised Job Summary :

We’re looking for an experienced Application Support Manager to lead our IT operations and ensure the reliability of critical university systems. In this role, you’ll oversee daily application support functions — including batch processing, incident management, and ServiceNow queue operations — to keep our services running smoothly and efficiently.You’ll guide a team of talented support analysts, collaborating closely with technical teams and end users to maintain business continuity and deliver exceptional customer support. If you thrive in a dynamic environment and love solving complex technical challenges, this is a great opportunity to make a real impact across our university community.

What You’ll Do

What You Bring

Preferred Qualifications

Why Join USC?

At the University of South Carolina, you’ll be part of a collaborative team committed to supporting world-class education, research, and service. This role offers the opportunity to shape how applications serve our university community and directly impact the student, faculty, and staff experience.

Job Related Minimum Required Education and Experience :

Preferred Qualifications :

Knowledge / Skills / Abilities :

Job Duty : Managerial

Supervise a team of Application Analyst by applying appropriate management principles according to the university policy and procedures. Completing EPMS, timely and accurately and monitoring employee progress towards goal attainment. Communicate expectations and provide feedback to assist employees with performance improvement, professional development and skills / competency development.

Essential Function : Yes

Percentage of Time : 10

Job Duty : Managerial

Coordinate, maintain, and support batch processing tools that operate 24 / 7 / 365 to ensure timely execution of critical business processes. Monitor daily batch operations to verify adherence to schedules, system loads, and availability, proactively identifying and resolving processing issues as they arise. Communicate and document any failed or delayed processes, escalating appropriately and keeping stakeholders informed of status and resolution. Work closely with technical teams to investigate root causes, optimize batch schedules for performance and efficiency, and ensure accurate records are maintained to support operational continuity and compliance requirements.

Essential Function : Yes

Percentage of Time : 10

Job Duty : Managerial

Monitor and manage the team’s ServiceNow queue to ensure timely response and resolution of incidents, service requests, and tasks. Provide direction and input on ticket prioritization, gather additional details or clarification when required, and ensure tickets are accurately categorized and assigned. Collaborate with team members to address high-priority or complex issues, maintain clear communication with stakeholders, and track progress to meet service level targets. Continuously review queue activity to identify trends, improve efficiency, and enhance the overall quality of support provided.

Essential Function : Yes

Percentage of Time : 10

Job Duty : Managerial

Manage and resolve tickets related to supported applications, providing Tier 2-level troubleshooting and resolution for functional and technical issues. Escalate complex or system-level issues to Tier 3 support. Maintain ownership of assigned tickets through completion, ensuring accurate updates, communication, and closure in alignment with service level expectations.

Essential Function : Yes

Percentage of Time : 10

Job Duty : Managerial

Develop and maintain documentation, architecture diagrams, and standard operating processes and procedures. Contribute to knowledge base documentation and continuous improvement of application support processes.

Essential Function : Yes

Percentage of Time : 10

Communication

Facilitate clear and effective written and verbal communication among leadership, internal teams, and vendors to ensure transparency, alignment, and collaboration across all stakeholders.

Essential Function : Yes

Percentage of Time : 10

No

Hazardous weather category :

Non-Essential

Number of Vacancies :

Job Open Date :

11 / 26 / 2025

Job Close Date : 01 / 10 / 2026

Open Until Filled : No

Special Instructions to Applicant :

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by January 10, 2025 The University of South Carolina offers a valuable benefits package including but not limited to :

Click here to learn more about why you should work at USC.

Quicklink for Posting :

https : / / uscjobs.sc.edu / postings / 198215

EEO Statement :

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV / AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.