Helpdesk Technician

The Helpdesk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and / or software to internal users. Responds to service / incident requests, performs routine operational activities, runs diagnostic programs, isolates problems, and determines and implements solutions.

Your Impact :

• Log and respond to incoming IT service desk calls and service requests / tickets and provide desktop and application support to troubleshoot internal user problems.
• Diagnose, research, and resolve problems within scope of ability, forward more complex problems to upper-level support providers.
• Provide ongoing communication to end users regarding issue status.
• Review incoming electronic service requests for completeness and assign appropriate priority.
• Handle customer incidents, requests, and complaints with a positive and diplomatic attitude.
• Execute and monitor batch jobs in accordance with operational schedule or as required.
• Run scheduled audit processes, database updates and maintenance programs. Maintain documentation for each process or batch.
• Maintain Pearl Companies asset management process.
• Maintain Pearl Companies backup tape management process.
• Maintain and update technical knowledge, skills, and certifications through on-the-job training, reading, seminars, classes, web research, and other educational resources.

Successful Candidates Will Have :

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com.

Pay Range : 19.00 - 19.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and / or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page : www.one80.com / careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .