Business Process Analyst - Life & Annuity

Business Process Analyst - Life & Annuity

Job Category : Operations

Requisition Number : BUSIN003870

Full-Time

Hybrid

Salary Range : $77,000 USD to $143,000 USD

Texas Campus

15455 Dallas Pkwy

Addison, TX 75001, USA

Please note that we do not offer visa sponsorship for this position.

Company Summary

Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group ("NLG"), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values : Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

We are looking for a meticulous, analytical, and team-oriented Business Process Engineer to join our Business Architecture team, reporting to the Director Product Development Operational Readiness. You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME's) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution.

In this role, you will evaluate current state business processes across the value chain from pre-sale to policy disposition. Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency.

The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture.

Essential Duties and Responsibilities

• Collaborate with business SMEs to assist the product development team with process analysis and design activities. This aims to facilitate faster time to market while maintaining the integrity of the operating model and ensuring processing efficiency.
• Assess the operational impacts of regulatory changes on affected processes across the value chain. Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency.
• Assist the business in identifying and analyzing opportunities for process improvement and / or automation by focusing on unnecessary complexity and finding better way of working to deliver greater value and efficiency.
• Lead workshops with key stakeholders to generate ideas, demonstrate an understanding of upstream and downstream impacts, and identify innovative solutions.
• Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes.
• Identify key success measures for any changes implemented. Create workflows, dashboards, or Excel reports to track these measures and provide greater visibility for the business as needed.
• Monitor the results of implemented changes to ensure that business outcomes are achieved and report on the effectiveness of these changes.

Minimum Qualifications

Preferred Qualifications

Core Work Days

This position is presently onsite / hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).

Benefits

National Life Group is a trade name of National Life Insurance Company, Montpelier, VT founded in 1848, Life Insurance Company of the Southwest, Addison, TX chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA / SIPC, is a Broker / Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.