Talent.com
Senior ESS Field Support Technician - Phoenix
Senior ESS Field Support Technician - PhoenixDiversified • Albuquerque, NM, United States
Senior ESS Field Support Technician - Phoenix

Senior ESS Field Support Technician - Phoenix

Diversified • Albuquerque, NM, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including :

  • Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
  • Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
  • Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
  • Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter .

What part will you play?

The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments : Business / corporate offices, warehouses / distribution centers, data centers, as well as construction sites.

This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

NOTE - US Citizenship is a requirement for this position due to the government customers it supports.

What will you be doing?

  • Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break / fix repair of faulty systems and equipment.
  • Act as the liaison between the on-site team and Diversified Service management.
  • Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas.
  • Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues.
  • Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users.
  • Daily / weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
  • Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems.
  • Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
  • Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems.
  • Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve / evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems.
  • Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date / time through final resolution date / time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
  • Interface with client executive and "C" level personnel in a highly professional manner.
  • Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
  • Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
  • Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and / or other large venue spaces.
  • What do we require from you?

  • High School Diploma or equivalent
  • US Citizenship
  • Minimum 21 years of age, due to the position including a company furnished vehicle.
  • Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA)
  • 3-5 years of experience in enterprise level Security System support
  • Competencies in AutoCAD / Visio adequate to read drawings
  • Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings
  • Basic wiring skills
  • General proficiency with computers and specialized software applications specific to the ESS industry
  • Knowledge and experience in computer networking configuration / troubleshooting
  • Must present well as client facing and working with high level executives within high pressure meeting situations
  • Must maintain a valid driver's license with clean driving record
  • Must be able to stand, kneel and / or crouch for long periods of time
  • Must be able to work in high places, as well as small, cramped places
  • Must be able to work in hot humid places, as well as cold places
  • Must be able to properly use hand / power tools, ladders, and subsequent safety equipment
  • Must be able to lift / maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently : bend, kneel, stand, and walk for extended periods of time
  • Must pass a background screen and drug test.
  • To learn more about becoming part of the Diversified team, visit us at http : / / diversifiedus.com / about / careers / or email us at careers@onediversified.com .

    Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com .

    Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

    serp_jobs.job_alerts.create_a_job

    Field Support Technician • Albuquerque, NM, United States

    Job_description.internal_linking.related_jobs
    Forestry Technician

    Forestry Technician

    TradeJobsWorkForce • 87006 Bosque, NM, US
    serp_jobs.job_card.full_time
    Provide technical assistance regarding the conservation of soil, water, forests, or related natural resources.May compile data pertaining to size, content, condition, and other characteristics of f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Wraparound Facilitator

    Wraparound Facilitator

    UNM Medical Group, Inc. • Rio Rancho, NM, United States
    serp_jobs.job_card.full_time
    Wraparound Facilitator to join our Behavioral Health Clinic.This opportunity is a full time day shift opening located in Rio Rancho, New Mexico. Minimum $48,182 - Midpoint $60,233 •.Salary is determi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Onsite Technician (JIT)

    Onsite Technician (JIT)

    Avantor • Rio Rancho, NM, United States
    serp_jobs.job_card.full_time
    In this role, you will report to the site services supervisor and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Health Technician

    Health Technician

    VETERANS HEALTH ADMINISTRATION • Albuquerque, NM, United States
    serp_jobs.job_card.full_time +1
    Summary The New Mexico VA Healthcare Network is recruiting for Health Technicians assigned to the following services : Ambulatory Care, Acute Care (Telemetry), CARA, Emergency Department, Float Pool...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Environmental Field Subconsultant (Phase I ESA / PCA) (AZ, NM, NV)

    Environmental Field Subconsultant (Phase I ESA / PCA) (AZ, NM, NV)

    Blew & Associates, P.A. • Albuquerque, NM, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are expanding our network of skilled Field Professionals to support Phase I Environmental Site Assessments (ESA) and Property Condition Assessments (PCA). This is a subcontractor opportunity with...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Emergency Support Assistant

    Emergency Support Assistant

    TradeJobsWorkforce • 87006 Bosque, NM, US
    serp_jobs.job_card.full_time
    Make an impact in the role of Emergency Support Assistant to coordinate tasks to ensure deadlines are met, work collaboratively across teams and departments, and follow safety procedures and compan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Computer Field Technician

    Computer Field Technician

    U.S. Navy • Belen, NM, United States
    serp_jobs.job_card.full_time
    ABOUT The Navy’s Advanced Electronics / Computer Field (AECF) provides industry-leading training in electronics, computer systems, radar, communications, and weapons fire control technology.ETs and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Direct Support Professional (Full-Time)

    Direct Support Professional (Full-Time)

    Community Options, Inc. • Rio Rancho, NM, US
    serp_jobs.job_card.full_time
    Direct Support Professionals (DSP), Caregivers, Direct Care Staff, Home Health Aides.This is a fantastic opportunity for professional growth, while making a difference!. No experience required– we p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Client Support Technician

    Client Support Technician

    Crystal Management | CMIT • Albuquerque, NM, United States
    serp_jobs.job_card.full_time
    The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM.This Tier 1 service desk position is responsible for answering calls, logging incid...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    TECH RAPID RESPONSE

    TECH RAPID RESPONSE

    University of New Mexico - Hospitals • Albuquerque, NM, United States
    serp_jobs.job_card.full_time
    Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Minimum Offer $ 19. Compensation Disclaimer Compensation for this role is based on a numb...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Wind Field Technician

    Wind Field Technician

    Aerones • Albuquerque, NM, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Global Leader in advanced .Wind Turbine maintenance and robotics,.Wind Turbine Robotics Operator.This position is also known as Wind Field Technician. We specialize in cutting-edge robotic solu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Field Advisor

    Field Advisor

    RoofingSource • Albuquerque, NM, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Communicates effectively with clients, completes digital reporting, collaborates with Field Support to improve processes, and performs related duties as needed. Valid driver’s license and clean driv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel Physical Therapist - $2,304 per week

    Travel Physical Therapist - $2,304 per week

    Medical Solutions Allied • Los Lunas, NM, United States
    serp_jobs.job_card.full_time
    Medical Solutions Allied is seeking a travel Physical Therapist for a travel job in Los Lunas, New Mexico.Job Description & Requirements. We’re seeking talented healthcare professionals whose advent...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CT Tech

    CT Tech

    Ardent Health • Albuquerque, NM, United States
    serp_jobs.job_card.full_time
    You may be eligible for a sign-on bonus of up to $10,000.Join our team as a night shift, full-time, Cat Scan A (CT) Technician in Albuquerque, NM. Thrive in a People-First Environment and Make Healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Lead

    Technical Support Lead

    inSync Staffing • Rio Rancho, New Mexico, United States
    serp_jobs.job_card.full_time
    Hours : 1st shift-hours may vary.Location : Rio Rancho, New Mexico.Technical Support Team Lead role is responsible for providing leadership, operational oversight, and advanced hands-on support withi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Albuquerque, NM, United States
    serp_jobs.job_card.part_time
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Service Technician

    Patient Service Technician

    HME Specialists LLC • Albuquerque, NM, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join our dynamic team at HME Specialists as a Full-Time Patient Service Technician in Albuquerque! This onsite role offers a unique opportunity to make a meaningful impact in the medical supply ind...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel Cath Lab Tech - $2791.6 / Week

    Travel Cath Lab Tech - $2791.6 / Week

    Atlas MedStaff • Rio Rancho, NM, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Rio Rancho, NM.Shift : 4x10 hr days Start Date : 12 / 15 / 2025 Duration : 13 weeks Pay : $2791.Atlas Medstaff is...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted