Customer Support Manager

A company is looking for a Manager of Customer Support to oversee the support team and enhance customer experience. Key Responsibilities Manage and support the customer support team through coaching and feedback Oversee daily operations, ensuring efficient handling of inquiries and maintaining service quality Track team performance metrics and identify opportunities for process improvement Required Qualifications Bachelor's degree in Business, Management, or a related field preferred (or equivalent experience) 5-7 years of experience in customer support or related roles, including 2-3 years in a supervisory capacity Proven ability to lead and develop high-performing teams Strong knowledge of customer service best practices Proficiency with customer support software and CRM systems