Insurance Customer Services

Job Description

Job Description

Join Kardar Insurance Agency, a thriving team in the heart of Chino Hills, California, where your charisma and dedication to client service will shine as an Agency Contact Representative. In this on-site role, you'll become an integral part of a respected agency that values community engagement and proactive customer interactions. We believe in creating an uplifting workplace, where each individual's contribution is celebrated, and every opportunity to connect with our clients is cherished.

Your main mission will be to serve as a liaison for our clients, ensuring their needs are met with the highest level of professionalism and care. As a representative of our agency, you'll have the opportunity to deepen your knowledge in insurance while playing a key part in our friendly and welcoming team. Embrace this chance to build your career with Kardar Insurance Agency, where every day promises an inviting atmosphere and meaningful accomplishments. Explore a role that not only enhances your professional path but also supports a vibrant local presence. We look forward to bringing your energy and positivity into our growing family. Apply today!

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Hands on Training

Weekly team meeting.

Quarterly team meetings

Casual Attire Thursday & Friday

Employee appreciation lunches

Paid Holidays

Community Service

Responsibilities

Client Interaction : Initiate and maintain communications with clients to understand their insurance needs and offer customized solutions.

Policy Management : Assist customers with policy renewals, additions, and changes to ensure coverage meets their needs.

Issue Resolution : Quickly address and resolve client inquiries and concerns with a positive and inviting tone.

Sales Support : Provide support to the sales team with lead generation and customer follow-ups to increase sales opportunities.

Documentation : Accurately maintain and update client records in compliance with agency policies and procedures.

Relationship Building : Develop and nurture long-lasting relationships with clients to ensure loyalty and retention.

Requirements

Licensing : Candidates should be willing to obtain a property and casualty license within a stipulated timeframe. Licensing assistance available.

Experience : Previous experience in a customer service role is desirable, background with positions that have attention to detail preferred.

Communication Skills : Strong verbal communication skills to effectively interact with clients and team members.

Customer Focused : Demonstrated ability to provide top-notch customer service with a client-first approach.

Problem-Solving : Ability to assess client needs and offer suitable insurance solutions.

Team Collaboration : Willingness to work closely with team members to achieve common goals and ensure a positive work environment.

Organizational Skills : Ability to manage multiple client accounts and follow-up on leads in a timely manner.