Communication Representative

Call Center Representative

Banner Health Corp Mesa (525 W Brown Rd) is seeking a Call Center Representative to join their team. This position is full time and works in the evening shift, rotating every other weekend. The role involves answering calls from a variety of sources, including patients, family members, vendors, and internal teams, and coordinating emergency responses and codes. The ideal candidate will have experience in customer service and multitasking, preferably in a healthcare setting.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. This position coordinates and processes all codes, emergencies, and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.

Core functions include responding to and processing all codes, traumas, fire alarms, emergencies, and disasters; utilizing emergency backup equipment and procedures; accurately processing a high volume of incoming, outgoing, and interdepartmental calls; functioning as an answering service for numerous on-call groups / physicians; and proactively identifying opportunities to improve processes.

Minimum qualifications include a high school diploma / GED, reading, writing, and math skills, good communication and listening skills, basic computer skills, and the ability to multi-task and work cohesively in a team environment.

Preferred qualifications include previous telephone / customer service experience and additional related education and / or experience.