Regional System Support Manager (Tolleson)

Job Title : Regional System Support Manager

Pay : $85,000 - $95,000

Location : AZ, KY, TX (Mid-West regional travel required)

Note : This operation runs 24 / 7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose

The Regional System Support Manager provides managerial, operational, and hands-on support for all IT and telephonic needs across warehouse operations. This role reports to the System Support General Manager and Service Center Managers, serving as a team leader for Regional System Support Teams. The position ensures effective support for warehouse and transportation operations and all systems that drive distribution center activities. Guidance will be received from corporate IT groupsincluding Networks, Desktop, and Securityto maintain compliance with established standards, policies, and procedures.

Essential Duties and Responsibilities

Assist in planning and implementing additions, deletions, and major modifications to local IT infrastructure.

Implement network security controls at the local level in alignment with corporate security standards.

Oversee administration and maintenance of the sites IT infrastructure; direct IT support personnel as needed.

Oversee administration of the companys LAN environment.

Manage and develop upgrades to the companys telephone systems nationally and locally.

Oversee all telephone changes, including routing for seating assignments.

Oversee administration and maintenance of computer stations and training-related software; provide additional support as needed.

Oversee troubleshooting, system backups, archiving, and disaster recovery activities; provide expert-level support when necessary.

Collaborate with project teams to assist with internal system implementation.

Serve as the final escalation point for issues related to the warehouse management system (WMS).

Oversee all help desk activities at regional and local levels.

Respond to escalated help desk issues promptly.

Oversee administration and maintenance of tracking software used across operations.

Interface with internal clients at all levels to resolve IT-related issues and deliver timely solutions.

Build and maintain vendor relationships; manage local purchasing of hardware and software.

Manage procurement of all IT software, hardware, and related supplies at the local level.

Ensure responsible handling and maintenance of company technology assets.

Prepare daily and monthly reports as requested by corporate leadership and the General Manager.

Maintain responsibility for overseeing sanitation and safety practices within all warehouse technology areas.

Travel as required to support business needs, operational priorities, and assigned projects.

Skills and Abilities

Excellent communication skills and the ability to independently implement and manage distribution-related technology programs.

Strong proficiency in Computer Networking, WMS, and TMS systems; LAN knowledge and certifications preferred.

Ability to manage high-level tier support and lead technical teams effectively.

Education and Experience

Strong understanding of logistics systems, EDI, and troubleshooting principles to provide timely support.

College-level training or a minimum of 45 years of systems management experience.

Work Environment & Physical Requirements

The physical demands and work environment described here represent those typically encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.

Ability to lift up to 50 pounds.

Ability to stand or sit for extended periods.

Ability to traverse and access all areas within a warehouse environment.

Ability to work in a distribution center environment with temperature variations.

Ability to safely work around heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a fast-paced environment.

Travel Requirements

This position may require occasional travel based on operational needs. Team members should be prepared to travel for meetings, training, or other work-related events as required.

Disclaimer

This job description reflects the general scope and level of work expected. It is not intended to provide an exhaustive list of duties, responsibilities, or activities. Additional tasks may be assigned as necessary.

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