Member Service Reprresentative-Full-Time

Job Opportunity at Armed Services YMCA

Candidate must be available to work afternoons, nights and weekends. Punctuality, reliability, and a pleasant personality is a MUST.

Under the direction of the Member Services Director, Representatives must greet and welcome all members and visitors of the Armed Services YMCA in a highly professional manner; sell memberships; register members for programs; answer phones and develop relationships that will ensure member retention and satisfaction; respond to members questions and concerns; complete a variety of transactions to maintain member database records; must uphold and promote the ASYMCA's mission by demonstrating the core values of caring, honesty and respect.

Main Responsibilities

• Implement all business policies and procedures; monitor check-ins and control access.
• Greet all members; do what's needed to make the customers' experience pleasant.
• Process membership sales and registration and troubleshoot member issues.
• Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.
• Assist in developing and continuously improving membership office procedures.

Duties and Responsibilities

Mandatory Certifications

FBI Fingerprint Screening

State Criminal History Records Check

Physical Demands

While performing the duties of this position, an employee is frequently required to sit; occasionally required to walk, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a fast-paced, customer-based environment where teamwork and community appreciation is the cornerstone of our front desk operations.

Travel

Travel time is not required for this position.

Education and Experience

High School Diploma or GED

Minimum three years of customer service experience

Minimum one year of data entry experience

Minimum one year of cash handling

Possess basic computer skills

Possess good customer service, problem solving, and communication skills and demonstrate initiative, enthusiasm, passion, good judgement, and reliability.

Possess a commitment to achieving goals

Possess and demonstrate excellent telephone etiquette

Other Duties

Please note : this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.