Event Technician - Vitus

Salt Lake City

as soon as possible

SIGNA Sports United (SSU) North American Holding is firmly in growth mode. In 2021, SSU entered the US market with the acquisitions of Tennis Express and Midwest Sports, two of the largest tennis platforms in the US. In December 2021, SIGNA Sports United successfully floated on to the New York Stock exchange and is now a publicly traded Company. In February 2022, we hired a seasoned industry leader and entrepreneur to lead the acceleration of our bike operations. Our growth has been propelled by acquiring new Brands in leading sports businesses and scaling our current portfolio through our end-to-end e-commerce as-a-service solutions, connecting & enabling offline specialist retailers, and integrating with digital sports communities. Our tennis and bike teams along with the support of our Holding group, made up of Finance, Technology, and Human Resources, are leading SSU’s growth in the US.

Our North American Bike business is united by passion, and not just our passion for riding. It’s a passion for our riders, for our people, and for growth. We love to innovate, give our teams the space to do what they love and the support to do it well. As bike passionistas, we believe our mission can and should be an adventure. Join our dynamic team, chart your journey, and leave your mark! As part of our team, you will get to live your passion.

The part you’ll play

This is a Salt Lake City, UT based position.

Our Marketing Event team is looking for an experienced Event Technician that can hit the ground running building and maintaining our Vitus marketing bike fleet. This role requires travel to events such as festivals, demo stops, races and dealers throughout North America to maintain and repair our demo fleet to keep the bikes in great condition for an outstanding rider experience. This position works closely with and reports to our Event Lead. The Event Technician applies detail-oriented skills, balances priorities, and contributes to a team that fosters creativity and brand growth. Attention to detail to ensure the brand and the product provide the safest and highest-quality consumer experience possible is paramount. Exciting, fast-paced environments where multi-tasking is essential will be part of the Event Technician's routine, as well as frequent travel to industry events, demos, and races is expected.

EXAMPLES OF DUTIES AND RESPONSIBILITIES :

• As part of the Vitus event team you are responsible for the maintenance, inventory management, and care of the entire Vitus marketing bike fleet located in Salt Lake City, UT
• Participate as a technician at the demo tours and other bike related events as an integral part of the marketing event team
• Monitoring tools and parts inventory
• Facilitate a positive customer experience, including fitting bikes
• Resolve sometimes complex technical issues in a timely fashion
• Diagnose and repair / refurbish returned products for marketing, press and warranty work, as well as complete related paperwork and maintain records in company database
• Interact with end-user consumers, provide critical warranty and customer service – solve problems from start to finish
• Provide suggestions regarding product issues based on cycling trends and feedback from the market
• Responsible for the safety and quality of bikes assembled
• Other tasks as required including, but not limited to, setting up / tearing down event booths, assisting Rider Experience Agents during off season, and providing feedback to brand and product managers

What you’ll bring to the team

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.