Desktop TechnicianTekfortune Inc • Monterey Park, CA, United States
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Desktop Technician
Tekfortune Inc • Monterey Park, CA, United States
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Job Title : Desktop Technician
Location : Monterey Park, CA 91754
Responsibilities :
¿ Troubleshoot and resolve issues related to Office 365
¿ Image and install software on Windows, and Apple laptops / desktops
¿ Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices
¿ Knowledge of network configurations : LAN, WAN, Wireless, VPN, and VLAN
¿ Identify and resolve hardware and software application conflicts
¿ Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
¿ Responsible for asset tagging and entering all incoming equipment into our asset management system
¿ Collaborate with cross functional teams to properly onboard incoming new hires
¿ Ensure that hardware is properly assigned and updated into our management system
¿ Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
¿ Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
¿ Ensure that resolutions are consistent with company standards and policies
Must be available for 24 / 7 on-call support
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Desktop Technician • Monterey Park, CA, United States
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