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Operations Manager, Americas Fulfillment Center

FortiveEverett, WA, US

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Operations Manager

Fluke is seeking a highly motivated and experienced Operations Manager to oversee all aspects of our Americas Fulfillment Center. This individual will be responsible for managing a team of approximately 60 individuals, including direct reports of 2 front line managers and 1 business systems analyst. The Operations Manager will ensure the efficient and effective operation of the fulfillment center, optimizing processes to meet service level agreements and enhance customer satisfaction.

Key Responsibilities

Team Leadership : Manage and motivate a team of fulfillment associates, assign tasks, monitor performance, and provide coaching and development opportunities.
Inventory Control : Oversee the receiving, storage, and management of inventory levels, ensuring accuracy and minimizing stock discrepancies.
Order Processing : Monitor the order fulfillment process from receiving customer orders to picking, packing, and shipping, ensuring timely and accurate order completion.
Operational Efficiency : Develop and implement strategies to optimize warehouse operations, including workflow improvements, space utilization, and process automation.
Quality Assurance : Implement quality control measures to prevent errors during picking, packing, and shipping, ensuring customer satisfaction.
Performance Metrics : Track key performance indicators (KPIs) like order accuracy, shipping time, and productivity to identify areas for improvement.
Cost Management : Manage warehouse expenses including labor costs, shipping costs, and inventory carrying costs.
Technology Utilization : Utilize warehouse management systems (WMS) and other technology tools to streamline operations and improve data accuracy.
Compliance : Ensure adherence to safety regulations, shipping guidelines, and other relevant compliance standards.

Required Skills

Leadership Skills : Ability to provide strategic leadership across multiple teams, including overseeing managers with direct reports, in a fast-paced environment.

Analytical Skills : Data analysis to identify trends and make informed decisions regarding operational improvements.

Problem-Solving Skills : Ability to quickly identify and resolve operational issues.

Organizational Skills : Excellent planning and time management to prioritize tasks and meet deadlines.

Technical Skills : Proficiency with warehouse management systems (WMS) and other relevant software.

Communication Skills : Collaborate with stakeholders across the business using different methods and styles to address issues, achieve objectives, and provide results.

Qualifications

Bachelor's degree in Operations Management, Business Administration, or a related field.

Minimum of 5 years of experience in a fulfillment center or warehouse management role.

Proven track record of managing large teams and improving operational efficiency.

Strong understanding of inventory control, order processing, and quality assurance.

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Manager Fulfillment • Everett, WA, US