Case Management Supervisor

With empathy at its core, Perfected  serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices.

We are currently seeking a Case Management Supervisor  to join our Pasadena, CA office in support of the LA Fire Justice campaign.

If that sounds like you, and your qualifications are a good match, we look forward to hearing from you!

SUMMARY The Case Management Supervisor will lead a team of Case Management Analysts, managing mass tort cases from intake to settlement.

This role is responsible for the day-to-day oversight of the case management process.

The Supervisor will collaborate closely with the Community Outreach Supervisor to ensure data informs outreach strategies and team priorities.

Key responsibilities include quality assurance, data collection, auditing, and delivering a white glove client engagement experience throughout the lifecycle of each tort.

The Supervisor will ensure the execution of daily tasks and deliverables in accordance with internal and tort deadlines.

Additional duties include resolving escalations, monitoring SLAs and performance metrics, addressing team challenges, and overseeing the training and development of team members.

The ideal candidate will have a strong background in managing high volumes of clients in sensitive environments, demonstrating compassion, empathy, and a strong desire to help the community during times of need.

While experience in mass tort case management is preferred, it is not required.

Candidates must bring strong leadership and analytical skills, and possess the ability to drive operational efficiencies, support team growth, and shift priorities quickly in a fast-paced environment.

DUTIES AND RESPONSIBILITIES Case Management Oversight :

• Manage and oversee multiple mass tort projects from intake to settlement, ensuring all case milestones are met and deadlines are adhered to.
• Ensure that intake qualification, document collection, collection of proof / exposure, plaintiff form fulfillment, client engagement and other case materials are properly reviewed, organized, and processed with accuracy.
• Serve as the escalation point for complex cases, resolving issues and providing strategic guidance.
• Works with management on any issues that may arise.
• Having a strong background in problem solving and being solution oriented.
• Monitor and analyze case metrics,  case assignment, caseload, processing time, and settlement timelines, to ensure the overall health of the project and identify potential risks.
• Maintain seamless communication and coordination.
• Maintain knowledge on the torts in which we are supporting.
• Helps lead and manage different assignments or special projects.
• Perform other duties assigned by management.
• Manage Ground Operations office hours and support team with time-off requests, collaborate  with HR, and follow policies and procedures as required.
• Provide manager with daily / weekly progress reporting and updates.

Team Leadership & Development :

Collaboration & Communication :

Quality Control, SLA & Compliance :

Reporting & Analysis :

Personal Traits :

Detail-Oriented :

Tenacious Problem Solver :

Empathetic Leader :

Strong Communicator :

Results-Driven :

Adaptable :

Benefits at a Glance :

Flexible Spending & Savings :

Protection & Security :

Future Planning :

Work-Life Support :

Salary :