Lead Technology & Business Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

As a Lead Technology & Business Operations youll serve as a strategic and operational force multiplier enabling multiple engineering leaders and their teams to drive key initiatives and focus on critical business goals. This role is a vital bridge between engineering leadership and a wide range of stakeholders orchestrating strategic programs optimizing operational cadences and ensuring organizational alignment to boost engineering effectiveness. Youll champion a culture of operational excellence and serve as a trusted BizOps partner in shaping the teams strategic direction.

This position is an individual contributor role reporting to the Senior Director Technology & Business Operations.

Responsibility

Partner closely with engineering leadership to translate strategic objectives into clear actionable goals for their respective organizations

Play a pivotal role in shaping their strategic direction and operational excellence balancing big-picture vision with hands-on operational execution

Drive and coordinate the rhythm of business activities including team town halls planning cycles OKR reviews and leadership off-sites

Apply deep program management expertise to clearly define workstreams establish precise milestones and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

Act as a critical bridge between engineering leadership and key stakeholders across Product People Finance and Legal

Coordinate and track strategic projects that cut across multiple teams ensuring seamless coordination and clear communication across all stakeholders

Design and optimize workflows tooling and best practices for Engineering leads

Build and maintain dashboards that provide real-time visibility into engineering health metrics such as velocity quality reliability and cost

Prepare and deliver crisp narratives dashboards and pre-reads for the engineering leadership

Support engineering leadership talent planning and reinforcing a strong inclusive culture

Facilitate leads to function as a unified team helping to surface and resolve friction before it slows progress

Identify and manage program risks through rigorous risk assessments proactively surfacing prioritization and tradeoff decisions

Manage and track budgets for engineering organizations meticulously understanding where costs are allocated which includes analyzing variances forecasting expenditures and identifying opportunities for cost optimization to ensure financial discipline

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

12 years of experience in program or technical program management within strategy and operations including a minimum of 3 years directly partnering with an engineering organization

A history of driving significant operational improvements within high-growth technology environments transforming challenges into streamlined processes

Experience with ngineering metrics leading productivity frameworks and cutting-edge operational best practices

Experience establishing or enhancing technical KPIs OKRs or scorecards for engineering teams

Experience navigating fast-paced ambiguous environments consistently demonstrating a proactive bias for action and a dedication to continuous improvement

Experience leading and refining rhythm of business activities encompassing planning cycles leadership reviews and comprehensive reporting to foster an efficient operational cadence

A Bachelors degree in a technical field or equivalent practical experience

Preferred

Masterful communication collaboration and stakeholder management skills allowing you to adeptly influence without authority and forge strong alignment across your organization

An advanced degree or MBA

Robust technical and analytical skills with a proven ability to distill complex data into strategic actionable insights for senior leaders

Hands-on experience leveraging data visualization and business intelligence tools like Tableau Looker or Power BI to drive insights at scale

Experience in management consulting strategic operations or technical operations is highly valued

Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership

Familiarity with modern Agile Lean or scaled delivery methodologies (e.g. SAFe )

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations :

Washington Maryland New Jersey and New York (including NYC metro area) : $151200.00 - $222450.00 base salary

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following :

Work Authorization Notice : Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Employment Type : Full-Time

Department / Functional Area : Business Operations

Experience : years

Vacancy : 1

Monthly Salary Salary : 151200 - 222450