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Operations Section Manager - Treasury Management Account Opening

Operations Section Manager - Treasury Management Account Opening

ComericaPhoenix, United States
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Responsibilities

Leadership and HR Management

  • Provide consistent and effective leadership in accordance with HR policies and procedures.
  • Provide management direction and support to direct reports and limited indirect resources.

Establish objective goals via the Performance Management Process (PMP).

  • Monitor non-exempt staff performance against individual performance goals.
  • Promote a positive and collaborative working environment.
  • Conduct regular one-on-ones with direct reports.
  • Ensure non-exempt staff follow area procedures.
  • Ensure non-exempt staff are properly cross trained.
  • Monitor employee time and attendance.
  • Administer corrective action or performance improvement plans as needed.
  • Hold career and development plan discussions with all team members.
  • Encourage staff certification forerica's Sustainability and Diversity programs

    • Operations Management

  • Ensure operational processes consistently meet established service level targets.
  • Leverage desktop / management tools (e-Time, Outlook, capacity plans, etc.) to maximize delivery of services at the highest level of quality and efficiency.
  • Collaborate with upstream / downstream colleagues to ensure end-to-end processes occur without interruption.
  • Oversee the implementation of staff cross-training activities.
  • Knowledgeable on disaster recovery and business continuity planning and responses.
  • Proactively solve problems that hinder operational performance or negatively impact the customer experience.
  • Provide limited scope strategic thinking including rmendations to achieve long-term goals.
  • Develop and manage operational procedures to ensure consistent execution of business processes.

    • Project Management

  • Participate in Projects directly related to business unit.
  • Evaluate the effects of project on section procedures and policies.
  • Participate in Projects related to other business units which may impact processes and procedures in assigned unit.
  • Provide insight for potential risks of expected changes.
  • Assist employees in managing through the change process.

    • Financial Management

  • Proactively manage controllable expense line items such as overtime, supplies and vendor fees.
  • Evaluate expenses and variances to expenses to make rmendations for solutions.
  • Leverage performance management tools ( Capacity Plans) to ensure appropriate staffing levels are maintained, including the use of overtime.
  • Knowledgeable in and accountable for process improvement / change management across the unit.

    • Risk Management

  • Obtain satisfactory or better audit ratings.
  • Ensure Business Continuity plans are maintained and successfully pass all tests.
  • Provide input that is used to identify, evaluate and determine risks and consequences for decisions impacting unit.
  • Identify risks associated with tasks / activities and take steps to mitigate effectively.
  • Perform periodic self-evaluations to ensure controls are working as designed.
  • Ensurepliance with all department, corporate andernment procedures, policies, laws and regulations.

    • Supplier Management & Technology Ownership

  • Participate in supplier management activities such as third-party risk reviews, contract review, invoice validation, service level performance and QBRs as directed.
  • Own and / or support technology applications including responsibility for user access reviews, application related projects.

    • Job ID 5001133573206

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    Manager Manager • Phoenix, United States