HVAC Service Coordinator

HVAC Service Coordinator / Dispatcher

Lor-Mar is a building systems solutions firm providing design and installation of HVAC, plumbing, and controls systems throughout the Philadelphia tri-state area. Lor-Mar provides construction (renovation and retrofit), service, and integrated controls solutions and is a valued partner to building owners and tenants in the commercial, industrial, and institutional end-market, general contractors, contract managers and energy service companies.

We are seeking a Service Coordinator / Dispatcher to maintain work schedules for, and dispatches, all field service personnel to ensure that customer commitments are met. S / he receives service requests from both customers and internal employees, and continually adjusts schedules and resources to close out requests with successful resolution.

RESPONSIBILITIES :

• Maintains a schedule in the system for each field rep that reflects current and future assignments.
• Continually rearranges schedules and dispatches field reps as new requests are received.
• Dispatches field reps to satisfy the needs of a call, based on the skills required and the nature, location,

and urgency of the call, while simultaneously maintaining cost effectiveness and customer satisfaction.

covered under each type of maintenance contract offered by the Company.

is coded correctly, based on an analysis of customer contracts.

decisions regarding the deployment of field reps.

QUALIFICATIONS :

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