Assistant Community Manager - Student Housing

JOB PURPOSE :

• Manage all leasing and marketing efforts of the community.  Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office.  PRIMARY DUTIES & RESPONSIBILITIES :   Will always include those specifically assigned by the immediate supervisor.  Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed  Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed  Maintain lease files and computer records for the community  Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance  Coordinate the renewal program and ensure that all residents are contacted through the renewal process  Conduct a monthly market survey and recommend pricing changes  Follow up with the leasing team to insure deadlines and standards are upheld.  Maintain the integrity of all social media outlets for community.  Suggest marketing recommendations and implement plan to achieve leasing goals.  Perform administrative duties as assigned by the Community Manager  Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence  Specific Responsibilities  Daily / Weekly  E-mail :   Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner.  Phone : Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner.  Prospect Handling : Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office.  Assistant Community Manager must make sure there is always office coverage available to work with prospects.  Leases :   Verify all lease paperwork that is completed by Leasing Consultants.  Review all leases and approve those that meet community’s rental criteria.  Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only.  Yardi Data :   The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data.  Approvals / Renewals :   Review pending leases daily and approve / execute applicable prospects on Yardi.  (Note that this should not be delegated to Leasing Associates.)  Update renewal lease information once lease is received from leasing consultant.   Marketing : Plan and carry out all campus events, promotions, print and online advertising.  Keep Marketing Calendar up to date with all community events, promotions, and price changes.  Renewal Season :   Maintain the renewal notebook as activity occurs.

Delegate responsibilities of contacting current residents to Leasing Consultants.  Goal Board :

A.) from four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience  OTHER AND / OR PREFERRED EDUCATION / EXPERIENCE :