Customer Service Representative - Commercial

BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS

Who We Are

Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number.

What We Value

We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company.

Job Summary

The Customer Service Representative (CSR) is a customer-facing sales support role responsible for managing customer orders from order entry through order delivery.

Essential Duties and Responsibilities

• Process and confirm customer purchase orders with internal and external customers
• Coordinate expediting of products to meet customer expectations
• Communicate schedule changes with internal and external customers based on customers' inputs and expectations
• Work with sales and production to assist in solving customer issues
• Monitor order status through production to communicate differences to customers as necessary
• Process returns when incorrect or damaged items occur
• Ongoing problem solving and support of customers
• Develop and maintain good customer relations ensuring quality and on-time delivery
• Additional responsibilities as assigned

Skills we are looking for

Qualifications

Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.