Manager, Service

Service Manager

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

The Role

We are seeking a skilled and customer-focused Service Manager to join our team. The Service Manager is responsible for creating customer service policies to help employees effectively communicate with customers over the phone and train customer service teams about the company services and speak with customers who have complex questions. This is an opportunity for a long-term position and to join a growing company.

Responsibilities

Lead, coach, and develop service team members to meet productivity, quality, and financial targets.

Build and grow the service business in an emerging market; identifying opportunities, nurturing customer relationships, and supporting business development.

Respond quickly and professionally to customer issues, ensuring strong relationships and protecting repeat business.

Train new employees on company procedures, safety standards, and service expectations.

Ensure adherence to industry regulations, safety requirements, and company policies while staying current on evolving tools, standards, and best practices.

Implement corporate service processes, KPIs, and incentives to drive consistency and accountability.

Foster a culture of urgency, ownership, and problem-solving, removing obstacles that slow technicians or impact customer experience.

Entrepreneurial mindset with a willingness to travel heavily.

Strong ability to build new relationships with potential customers.

Requirements and Skills

Bachelor's degree in business administration or related field.

Proven experience in service management, preferably in a similar industry or environment.

Excellent customer service and communication skills.

Knowledge of service management principles, processes, and best practices.

Technical background or familiarity with service-oriented industries is a plus.

Compensation and Benefits

10 Paid Holidays

Flexible Time Off

401(k) Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Accident Insurance

Company-Paid Life Insurance Policy

Employee Assistance Program (EAP)

World-class paid training program for you to learn the skills for long term career success.

OWL Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.