Member Service and Operations Associate (retail)

We are seeking a dedicated and enthusiastic customer service professional to join our team! This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Our DAR Insignia Store sells jewelry quality pins and related items to members. The National Society formally adopted its distinctive Insignia badge and ribbon in 1891, and the original design has never changed.

A member's first Insignia purchase is often the DAR Member's Starter Set, which includes a 6" ribbon, engraved Chapter Pin, engraved Patriot Ancestor Bar, and Insignia Badge. Over time, members can add additional pins to reflect service work accomplished, offices held, committees joined, and donations made. Each member's personal Insignia collection is unique and special to her.

Primary Responsibilities :

• Guides and assists members in making purchases from all shopping channels (i.e. online, mail, phone)
• Respond to customer inquiries via phone and email regarding orders, products, and issues.
• Create, verify, and qualify new orders using our POS system.
• Travel to on-site pop-up stores to interact directly with our members.
• Resolve customer problems efficiently and with a professional manner.
• Provide assistance with inventory management which includes the processing of incoming inventory and maintaining up-to-date knowledge of Insignia materials and products.
• Assisting with engraving and order fulfillment when necessary.

Qualifications and Needed Skills :

Perks and Pay :

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender / sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and / or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.

Job Posted by ApplicantPro