Property Manager The Highland

Summary

This position is responsible for the day-to-day aspects of property management & maintenance issues. This individual works with the company EVP, Asset Manager, Director of Facilities, Leasing Manager, Legal team, accounting team, and Facilities staff to provide a full range of timely services to tenants and clients.

Essential Duties and responsibilities

Duties and responsibilities include but are not limited to :

Maintain property by investigating and resolving tenant complaints.

Provide excellent customer service and maintain first-class resident relations

Hands-on management of a residential rental property, including communication with residents, attorneys, leasing team, and building staff members

Enforce occupancy policies and procedures.

Prepare and review various management reports including annual budgets, move-outs reports, monthly managerial reports and incident reports.

Interface with tenants, vendors, contractors, and main office.

Communicate to main office all building findings, status of building operations, as well as staffing needs and / or employee issues.

Work with leasing and accounting department as needed.

Perform legal apartment inspections.

Work with Resident Manager on all work orders.

Overseeing budgets, collecting rent, and maximizing property profitability.

Price out and gather bidding for renovations from vendors and contractors.

Supervise repairs and allocate appropriate resources to maintain building mechanics and operations.

Respond and manage emergency conditions and inquiries

Service contract management

Act as the primary communication link between development, construction, and property / asset management teams.

Coordinate and facilitate communication between project applicants (developers) and internal teams (planning, building, engineering, etc.).

Qualifications

7-10 years property management experience in luxury, hi-rise rental (required)

Experience in opening a new development property is required

Bachelor’s Degree, preferred

Working knowledge of city, state, and federal agencies, rent stabilization.

Experience with Unions (preferred)

Experience with repairs, maintenance and mechanicals.

Must be able to effectively communicate and interface with all levels of management, residents and vendors.

Proficient computer skills (Rent Manager, YARDI, Microsoft office, Outlook, Excel, Avid, and Paycom).

Must be able to create and analyze budgets and quarterly management reports.

Must have excellent project management, organizational skills.

Must be able to adapt to a fast-paced environment.

Must possess exceptional customer service skills

Strong attention to detail and follow through.

Strong leadership with a proactive approach to problem solving and forward thinking (required).