Scheduler I, Work Plan Execution

Summary

Spire is seeking a Workplan Scheduler I to work in the Birmingham operation. This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner.

Duties and Responsibilities

• Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.
• Handle appointment-based work from call initiation to dispatch when needed.
• Provide gas safety policy instructions on emergency calls.
• Monitor and operate a virtual phone application.
• Ask vital questions to gather information and ensure accurate dispatching of emergency services.
• Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.
• Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
• Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
• Work spike meter reading report.
• Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
• Perform all other duties as assigned.

Essential Characteristics and Competencies

Supervisory Responsibilities

Required Education (certifications, licenses)

Preferred Education (Certifications, Licenses, etc.) :

Required knowledge, skill and abilities

Physical demands, environment and schedule

Posting Requirements

Disclaimer : The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.