Senior Associate Account Manager, Employee Benefits Miami, FL

Summary

Founded in 2011 World is one of fastest-growing insurance brokers in the U.S. with over 2200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines surety and bonding employee benefits financial and retirement services and human capital management solutions.

Position Overview

Our Senior Associate Account Manager providesgeneral account support and customer service to an impressive roster of multinational this role you will navigate our Benefit Administration Tool to assist customers with their benefits enrollment needs. This is a tremendous opportunity to join a dynamic team in a growing organization working with diverse global organizations.

Essential Duties and Responsibilities

• Support the account management team in resolving day-to-day customer inquiries and escalate issues related to eligibility and member claims
• Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients
• Maintainaccurate customer files and records for general reference and office use
• Assist the account management team in managingthe end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution
• Keepmanagement informed of customeror carrier issues
• Participate in weekly client meetings
• Support the annual Open Enrollment process

Qualifications

Equal Employment Opportunity

At World Insurance Associates (WIA) we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran addition WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Compensation

This position is located in Miami. Individual compensation varies based on job-related factors including business needs experience level of responsibility and qualifications. We offer a competitive benefits package and variable pay programs please visit more details.

To Executive Search Firms and Staffing Agencies :

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Worlds property and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Worlds Human Resources Talent Department.

#LI-MA1

Required Experience :

Manager

Key Skills

Vendor Management,Fmla,HIPAA,Analysis Skills,Benefits Administration,HRIS,Filing,Payroll,Employment & Labor Law,ADP,Human Resources,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1