Sales and Service Expert

Sales and Service Expert

Location : 6222 Santa Teresa Blvd San Jose CA 95119

Job Summary : The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

Essential Duties & Responsibilities

Guest Experience and New Member On-boarding :

• Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products / services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively and professionally enrolls guests using Company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
• Consistently achieves or exceed personal and team sales goals.

Prospecting and Lead Generation :

Member Experience :

Variable Compensation : Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Organization Relationships : Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside / third party vendors. This position does not have any direct reports.

Required Qualifications :

Disclaimers :

Benefits Summary : 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and / or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary : All Employees : Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week : Medical / Dental / Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and / or education. Pay Range : $18.75 - $18.75

Functional Group : Sales