Employee Benefits Client Service Representative

Job Description

Job Title : Client Service Representative - Employee Benefits

Department : New Jersey Platform

Location : Iselin NJ (5 days per week in-office)

About Acrisure :

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation client centricity and an indomitable will to win.

Job Summary :

The Customer Service Representative - Employee Benefits provides prompt accurate and courteous support service to clients and account teams. The ideal candidate should have a background in employee benefits and the ability to develop an excellent rapport clients and carrier partners. Project management and multi-tasking skills are crucial components of this position.

Essential Duties and Responsibilities :

Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns.

Assist Account Management Team with day-to-day administrative needs such as claims and billing resolution and other service-related items

Manage benefits enrollment and terminations as needed including COBRA qualifying event notifications in carrier / vendor portals

Investigate and resolve complex issues with both carriers and clients including claims and billing resolution provider inquiries provider referral issues and other administrative issues

Assist with billing audits and reconciliation

Assist with HRIS / Ben Admin system implementation renewal updates and testing

Assist with processes incoming Broker of Record letters gather new client benefit information add policy and commission structure to agency management system

Assist with new carrier and plan implementations

Review policies and contracts for accuracy

Responsible for printing / binding of sales and renewal presentations and coordination of enrollment kit orders

Prepare client mailings including birthday / holiday gifts

Assist with organizing client health expos and wellness events

Schedule and coordinate internal and external meetings

Create organize and maintain specialized confidential and other office files or filing systems

Assist other functional areas and agency personnel as time permits

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School Diploma or the recognized equivalent is required

Minimum of 2 years experience in the employee benefits and / or insurance industry

Minimum of 2 years experience in a fast paced professional office setting

Previous insurance experience is preferred

Technology Skills :

Proficiency in MS Word Excel Outlook Internet Adobe Acrobat and PowerPoint

Other Qualifications :

Strong attention to detail and proofreading skills

Ability to produce high quality work in a fast-paced environment

Work as a team member to achieve department goals and overall company goals

Strong multi-tasking organizational communication and grammatical skills

Ability to take direction and work independently of continuous supervision and stay focused on the project at hand

A positive outlook and desire to learn and grow with the organization

Excellent communication skills with the ability to provide clear concise and accurate information in a written and verbal format

Strong organizational skills with the ability to prioritize projects according to deadlines and urgency

Flexibility willing to wear many hats and assist team members in any other capacity relating to client services

Benefits & Perks :

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Opportunities for Growth

Parental Leave

Generous time away

Pay Details :

The base compensation range for this position is $28 - $33. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us :

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including :

Physical Wellness : Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness : Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness : Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care : Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents : Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .

Recruitment Fraud : Please visit here to learn more about our Recruitment Fraud Notice .

Welcome your new opportunity awaits you.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 28 - 33