Join a growing Managed Service Provider that values your time, skill, and growth. Every hour you work is paid, including overtime. We are looking for a Level 2 IT Support Engineer to deliver technical excellence, resolve escalations, and support a wide variety of clients both remotely and on-site.
This role offers a path for advancement and the chance to work directly with clients in a hands-on environment. Hybrid work-from-home flexibility is discussed and evaluated during semi-annual performance reviews, giving you the opportunity to earn trust and independence over time.
Responsibilities
- Handle escalated support tickets from Level 1 technicians and resolve complex technical issues
- Provide both on-site and remote support to clients, ensuring fast and effective service delivery
- Administer and support Microsoft 365 tenants and Azure environments
- Perform installations, upgrades, and maintenance across hardware, software, and network infrastructure
- Troubleshoot issues involving switches, routers, and firewalls
- Configure and deploy new workstations and servers
- Assist with infrastructure projects and migrations
- Maintain clear documentation and communicate effectively with clients and team members
Qualifications
At least 1 year of previous MSP experienceStrong experience supporting Microsoft 365 and AzureKnowledge of networking fundamentals including VLANs, DNS, DHCP, and VPNsHands-on experience with hardware setup and endpoint management toolsStrong communication and customer service skillsBenefits
Health, dental, and vision insurance401(k) with company matchPaid time off and holidaysTravel and education reimbursementPaid overtime for every hour workedOngoing training and certification supportHybrid work flexibility available after semi-annual reviewIf you are an experienced MSP technician who enjoys solving complex problems, building client relationships, and being rewarded for your time and results, we would love to hear from you.