Help Desk Rep Operator / Information Services / PRN

Job Description

Responsibilities

Northwest Texas Healthcare System is a -bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at :

Position : Help Desk Operator

Position Summary : Coordinates the IS Help Desk and service calls from users. Provides first level of support, escalates and routes service requests appropriately.

Job Duties / Responsibilities :

1. Responds to telephone calls, emails and web requests for technical support. Provides first level of

support, escalates and routes service requests appropriately.

2. Tracks and monitors problems and requests to ensure timely resolutions.

3. Works with print vendor to replace toner cartridges when necessary.

4. Performs employee system access table updates. Coordinates efforts with Technical and Support Services

teams to update the role-based access database.

5. Maintains logbook on equipment signed out for repairs.

6. Assists in evaluating and planning tasks for projects, department moves, etc.

7. Properly documents and tracks software licenses, new equipment, replacements, and disposals in the Help

Desk System

8. Manages pager inventory, repairs, replacement, and expenses.

9. Tracks IS expenses and issues check requests for invoices.

Benefit Highlights :

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its + Subsidiaries!
• More information is available on our Benefits Guest Website :

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, annual revenues were $.8 billion in 4. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately , employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

Education, Training, Experience and Licenses / Registrations Required :

1. Working knowledge of personal computers and other productivity software.

2. Working knowledge of MS Windows operating system features and configuration.

3. Working knowledge with MS Office applications.

4. Ability to multi-task and manage conflicting priorities.

5. High school diploma or equivalent.

Desired Qualifications

1. Experience using a Help Desk trouble ticketing system

2. Familiarity with software that enables the remote control of workstations in a networked environment

3. Knowledge of Microsoft Active Directory

4. Experience working in a healthcare environment

Physical and Sensory Requirements :

1. Ability to read, write and converse in English.

2. Ability to speak and hear, to allow discussions with employees and peers.

3. Ability to remain calm and composed under stress.

4. Ability to respond to pages and telephones.

5. Ability to evaluate and interpret information and make independent decisions.

6. Must be able to tolerate occasional long hours and occasional loud noise.

Disclaimer

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.