Program Lead : Product Planning and Operations - Merchant Experience

About The Role

The Global Digital Experience team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Program Lead, you will collaborate closely with cross-functional teams including Operations, Product, and Marketing to identify new business opportunities, prioritize product initiatives, and build and deploy cutting-edge tools to improve the quality of support products for Uber Eats Merchants. Improving B2B Experience is a key focus area for Uber, and we are looking for a self-starter who can lead technical scoping and Go-to-market initiatives for exciting products that will be used by business customers (Merchants) and internal Support teams. The successful candidate will have strong technical and business acumen, be organized and able to quickly build strong partnerships across the business to drive rapid deployment and adoption of transformative tech.

What The Candidate Will Do

• Product planning : Work with regional product champions to gather insights for new product & feature intake. Knowledge of product development cycles.
• Product rollout operationalisation : Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to : testing, experimentation planning, communication, compliance tracking & collecting feedback.
• Execution tracking : Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers.
• Data analysis & reporting : Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders.
• Documentation : Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more.
• Communication : Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels.
• Optimize Processes : Identify bottlenecks and areas for improvement in product operations, and implement practical solutions to increase productivity and efficiency.
• Support Product Teams : Work hand-in-hand with product managers (Customer Obsession team) and other teams to ensure smooth execution of product launches, updates, and ongoing operations.

Basic Qualifications

Preferred Qualifications

Salary Ranges

Uber is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.