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Relocation Agent
Relocation AgentThe Urban Group Inc • Fort Myers, FL, US
Relocation Agent

Relocation Agent

The Urban Group Inc • Fort Myers, FL, US
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Job Summary

We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.

Key Responsibilities :

Conduct thorough needs assessments :

  • Meet with tenants to understand their individual needs, preferences, and relocation challenges.
  • Gather information on housing affordability, accessibility, and transportation needs.

Develop and implement relocation plans :

  • Assist tenants in identifying and exploring suitable housing options within their budget.
  • Provide guidance on rental applications, lease agreements, and security deposits.
  • Assist with the coordination of move-in dates and any necessary transportation arrangements.

    • Advocate for tenant rights :

  • Ensure that tenants are informed of their rights and options throughout the relocation process.
  • Advocate for tenants' needs with landlords, property managers, and other relevant agencies.

    • Maintain accurate records :

  • Document all interactions with tenants and maintain detailed records of relocation activities.
  • Prepare reports on relocation outcomes and identify areas for improvement.

    • Build and maintain relationships :

  • Collaborate with landlords, property managers, social service agencies, and other community partners.
  • Provide excellent customer service to all stakeholders.

    • Qualifications :

  • High School Diploma or equivalent required; Associate's Degree preferred.
  • 5 years of experience in customer service, social services, or a related field.
  • Strong understanding of local housing markets and resources.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational and time-management skills.
  • Valid driver's license and reliable transportation.
  • Florida Real Estate License preferred, not required.
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    Relocation • Fort Myers, FL, US

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