Student Worker - Customer Support Specialist (NFWS)Grand Canyon Education, Inc. • Phoenix, AZ, United States
Student Worker - Customer Support Specialist (NFWS)
Grand Canyon Education, Inc. • Phoenix, AZ, United States
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job_description.job_card.job_descriptionGCE Workstation MS Office Must be customer service focused. Must have a positive attitude and a willingness to learn new concepts. Must have basic knowledge of Microsoft Office programs such as : Word, PowerPoint, and Excel. Must have basic knowledge of PC or Mac computer navigation. Must have the ability to think critically. Ability to type 30 wpm while interacting with callers and system-based tools. Must be willing to work some nights and / or weekends. May be required to take a job assessment test. Commitment to this role for at least one semester is strongly preferred. Enrolled at GCU as a full-time student in a Bachelor's program or Master's program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University.
Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.
Position Summary / Purpose :
The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.
Primary Responsibilities / Accountabilities / Essential Functions :
- Provide stellar customer service over the phone.
- Deliver excellent live chat support for all students.
- Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
- Become familiar with LMS, Student Portal, GCU Media, and eBooks.
Equipment Used and Responsibility :
Qualifications :
Office Hours of Operation :
Monday - Friday : 8 : 00 am - 10 : 00 pm
Saturday & Sunday : 8 : 00 am - 10 : 00 pm
Experience / Education :
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment :
You may be subject to termination if you fall below the minimum requirements.
Pay Rate : Minimum Wage
Anticipated End Date : June 30, 2026
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Student Worker • Phoenix, AZ, United States
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