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Student Worker - Customer Support Specialist (NFWS)
Student Worker - Customer Support Specialist (NFWS)Grand Canyon Education, Inc. • Phoenix, AZ, United States
Student Worker - Customer Support Specialist (NFWS)

Student Worker - Customer Support Specialist (NFWS)

Grand Canyon Education, Inc. • Phoenix, AZ, United States
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Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary / Purpose :

The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Primary Responsibilities / Accountabilities / Essential Functions :

  • Provide stellar customer service over the phone.
  • Deliver excellent live chat support for all students.
  • Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
  • Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used and Responsibility :

  • GCE Workstation
  • MS Office

    • Qualifications :

  • Must be customer service focused.
  • Must have a positive attitude and a willingness to learn new concepts.
  • Must have basic knowledge of Microsoft Office programs such as : Word, PowerPoint, and Excel.
  • Must have basic knowledge of PC or Mac computer navigation.
  • Must have the ability to think critically.
  • Ability to type 30 wpm while interacting with callers and system-based tools.
  • Must be willing to work some nights and / or weekends.
  • May be required to take a job assessment test.
  • Commitment to this role for at least one semester is strongly preferred.

    • Office Hours of Operation :

    Monday - Friday : 8 : 00 am - 10 : 00 pm

    Saturday & Sunday : 8 : 00 am - 10 : 00 pm

    Experience / Education :

    Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment :

  • Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University.

    • You may be subject to termination if you fall below the minimum requirements.

    Pay Rate : Minimum Wage

    Anticipated End Date : June 30, 2026

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    Student Worker • Phoenix, AZ, United States

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